Complaint goods

Do you have any claim regarding the goods from our webshop? We are not happy about it, but we would like to help you.. We did simplify the whole claim process, so that it is for you as fast and convenient.

If you want to return the goods , you can find info on webpage Return Conditions

You can rely on the fact, that we do maximum for solving your claim as fast as possible. We do not wait for legal limit 30 days, we will work on your claim, to process it as fast as possible. During the calaim process we will be in Contact with you.

HOW TO CLAIM

Download Claim Form in PDF
Fill in the Form - we recommend to describe the Claim as detailed as possible (Field with * is for our internal use)
Print the Form and sign
Attach copy of the Invoice and the Form together, put inside the package with the complete device . Please pack in a way to prevent possible damage during the transport, a to including the packaging of the goods
Ship to our Address - using any forwarding company. Address: H2O nanotec s.r.o., Hall 2 L , Liberecka 1471/20, 40502, Decin, Czech republic

CLAIM IN WRITTEN FORM IS INDISPENSABLE

We know that you would like process the claim via telephone, i we would also like it. Unfortunately.,it is not possible as the la w requires the whole process in writing. (for consultation is a telephone call possible). Do not forget to attach the Form and all other item described above. . Otherwise we can not accept your claim and it will extend the claim process. It is definitely better to prepare and send everything correct, for the first time.

CLAIM PROCESS

Legitimacy of the claim is decided by the producer, importer or expert. The whole claim process will be monitored and you will be informed. Each time you will get written statement and decision about your claim.

When the claim is valid, we will send you new or repaired product, or the money you paid for the product will be retiredly bank wire to your Bank account within 14 working day.

MORE INFO

We tried to describe the process well. However, if you have any Questions, please do not hesitate contact us. For more details you can also read General Terms and Conditions, where you get really every detail.

Jiří Polman & Milan Vrba
e-shop H2Onanotec.cz